Information from A-Z
Sonnenstraße 24-26
80331 Munich
Patients and visitors can reach the ISAR Klinikum by public transportation as well as by car (see Parking)
Streetcar: Sendlinger Tor (16, 17, 18, 27, 28)
U-Bahn: Sendlinger Tor (U1, U2, U3, U6, U7, U8)
U-Bahn: Karlsplatz/Stachus (U4, U5)
Bus: Sendlinger Tor (62)
S-Bahn: Karlsplatz/Stachus (S1, S2, S3, S4, S6, S7, S8)
See under: Social services / Transition management
Patient admission is located on the ground floor. Admission usually takes place on the day of the operation. Important information about your stay will be discussed in advance as part of the pre-operative preparation. Further information can be found at Your stay.
On the first floor in the corridor behind reception you will find vending machines with snacks and hot and cold drinks.
Isar Kliniken GmbH
Donner & Reuschel
IBAN DE30 2003 0300 0009 5970 00
BIC CHDBDEHHXXX
Pettenkofer Klinik GmbH
Donner & Reuschel
IBAN DE88 2003 0300 0009 6010 00
BIC CHDBDEHHXXX
Our clinic is barrier-free. We have ramps, elevators and wide doors for wheelchair access from outside our clinic and also within the clinic. Our commitment to equality and inclusion is reflected in our barrier-free environment.
In order to continuously improve our services, we rely on your support. Let us know your criticism, opinions or suggestions.
Further information and our contact form can be found at Praise & Complaints.
You can find our current visiting regulations on our visitor page.
The cafeteria is located on the 3rd floor and is easily accessible via elevators 1-3.
In our cafeteria, patients and visitors can find a selection of hot and cold meals, drinks, coffee specialties, desserts, snacks and newspapers every day.
The cafeteria is open every day, including weekends and public holidays.
Opening hours:
Daily from 09:00 – 16:00
The case managers at the individual clinics will organize all the necessary examinations for you and accompany you during your inpatient stay at the clinic.
The contact details of the individual case managers can be found on the respective clinic websites.
Patients in multi-bed rooms have the option of booking comfort services in the form of a deluxe package for an additional charge.
This includes:
- Free daily newspapers can be ordered daily for breakfast
- Larger selection of drinks and more extensive “Isar Premium” catering
- Care products
- Daily change of towels and bath towels
- Frequent change of bed linen
- Luggage service
- Telephone (flat rate to the German landline and mobile network)
- WLAN flat rate
- Television and radio
You can find more information under Optional services.
The legislator has amended the German Social Code Book V (SGB V) to include new regulations on discharge management. From October 1, 2017, supplementary regulations apply to SHI patients (Section 39 (1a) sentence 9 SGB V). Upon admission to hospital, patients with statutory health insurance are informed about discharge management by means of a nationally standardized contract, which also provides for the transfer of patient data in the course of communication with external service providers or the health and long-term care insurance fund. Discharge management, which is regulated by law, is a further service for our patients, but is not mandatory. If you do not give your consent, you will continue to be provided with services as part of care management in accordance with Section 11 (4) SGB V for post-inpatient treatment. These can be used independently of participation in discharge management. As part of care management, the service providers must also guarantee appropriate follow-up care for the insured person.
For our patients with statutory health insurance, however, the new regulation only changes what was already possible for our privately insured patients: namely that, depending on requirements, discharge management now also includes the prescription of medicines, dressings, remedies and aids, home nursing care or sociotherapy by hospital doctors who have completed specialist training in order to ensure seamless care for a period of up to seven days. Incapacity for work can also be determined for this period. These activities were previously reserved for doctors in private practice. You already received all other services from us.
Our staff will be happy to advise you and your relatives on all questions relating to discharge.
There is a patient terminal at each patient bed, which you can use to watch television.
If you are privately insured, have private supplementary insurance or have booked the Deluxe package, you can watch TV free of charge.
Otherwise you can book television for 2.50 euros per day.
An ATM is located in the immediate vicinity in front of the main entrance to the clinic.
The ISAR Klinikum provides WLAN for all patients.
For patients who are privately insured or have private supplementary insurance, the WLAN is free of charge.
Patients without supplementary insurance can use WLAN as an optional service separately (e.g. via the Deluxe package).
Payment is made as a lump sum regardless of actual use.
Paid parking spaces are available on the clinic grounds. Pay machines are located at the main entrance of the ISAR Klinikum, in the courtyard of the post office and next to the entrance to the underground parking garage.
Further information and prices can be found on the website of Apcoa Parking GmbH.
In a living will, you can specify how you would like to be treated medically in a situation in which you can no longer decide for yourself. In this way, you can preserve your right to self-determination and influence treatment even if you are unable to make decisions.
In addition to medical care, catering also plays a major role in a speedy recovery.
Therefore we offer you a large selection of dishes a la carte from which you can choose daily.
You can use the patient terminal to view the menu and choose your own meals. Our service staff will be happy to advise you.
Our dieticians are available to assist you with operations that require a light or special diet.
Please note that meals on the day of admission only begin with dinner (no individual selection possible) and end with breakfast on the day of discharge.
Further information can be found under Catering.
For patients, relatives and visitors, the ISAR Klinikum has entered into a cooperation agreement with the Premier Inn München City /Zentrum). The hotel is located directly opposite the hospital.
Further information can be found at Visitors & relatives.
Smoking is not permitted in the clinic building.
Smoking is permitted on the terrace of the cafeteria and in designated areas on the clinic grounds.
For invoice complaints, please contact: [email protected].
If you would like a chaplain, please speak to the nursing staff on the respective ward.
Our social services / transition management staff will take care of your further care after your inpatient stay.
You can find further information on the Transition Management.
There is a cab rank on Sonnenstraße in front of the hospital.
Would you like to call a cab?
Then please ask our nursing staff on the ward or the staff at reception.
For patients who are privately insured or have private supplementary insurance, the WLAN is free of charge.
Patients without supplementary insurance can use telephony for 3 euros a day as an optional service separately.
Payment is made as a lump sum regardless of actual use.
If you have any questions, please contact the reception staff.
In a health care proxy, you can authorize one or more people to represent you in decisions about your medical treatment if you are no longer able to make decisions for yourself.
Further information can be found on the website of the Federal Ministry of Justice.
Optional services are special services that can be selected in addition to the general hospital services. Optional services are agreed separately in writing and can generally be used by any patient.
You can find further information under Optional services.
There is a safe in each patient room, which can be rented for the duration of the inpatient stay.
However, if possible, you should refrain from bringing large amounts of cash or valuables with you.
If no special instructions for the delivery of goods are specified in the orders, delivery shall be made to our central goods receiving department.
Operating hours of the central goods receiving department
Monday to Friday: 7 a.m. – 12 p.m.
Contact the goods receiving department
[email protected]
Delivery address
Pettenkoferstraße 2a
80336 Munich
Please note the maximum access height of 3.80 m for the service yard.
Patients with statutory health insurance are required by law to make an additional payment to the hospital of EUR 10 per day of inpatient stay (for a maximum of 28 days in a calendar year).
After the inpatient stay, the patient accounting department sends a corresponding invoice.