International patients
We are your contact for all matters relating to the stay of international patients. From the first telephone call to your return to your home country, we ensure your seamless administrative care in close coordination with the doctors at ISAR Klinikum. This includes confidential personal consultations with our doctors and explaining the exact course of your stay.
Processing your request is free of charge for you. Our experienced team will coordinate closely with the treating department regarding the planned therapy, possible surgical options and appointments and will then prepare your individual cost estimate.
As part of our In-Patient-Full-Service-Package, our cooperation partners take over the entire planning of your stay. You will be picked up at the airport and taken to the hotel or apartment that has already been organized. The In-Patient Full Service Package also includes the translation of doctor’s letters into English. If you have not already hired an interpreter in advance, the International Office team will be happy to organize this on request.
Treatment requests
For a treatment request, please send us all relevant information:
For a precise assessment of the treatment options, we require current medical reports, findings, laboratory values, X-ray, CT and MRI images. Please send the documents in German or English.
Large image files can be saved on CD or another data carrier. Please send them to us by post to the following address:
ISAR Clinic
International Office
Sonnenstraße 24-26
80331 Munich
Germany
As soon as we have all the necessary information, we will forward your request to the relevant specialist department in our company and give you feedback as quickly as possible.
Documents sent by post will not be returned. We therefore ask you not to send originals, but only copies.
As soon as we have received all the necessary documents, we will respond to your request as quickly as possible.
Cost estimate, advance invoice and final invoice for self-payers
Requests are assessed individually depending on the patient’s clinical picture, based on the medical findings. The calculations for inpatient treatment are based on the German DRG system.
Please note that treatments are not exclusively limited to one cost estimate. If further treatments are necessary or your stay is extended, you will receive an interim invoice. This must also be paid immediately. Our staff at the International Office will be happy to answer any questions you may have.
After receiving our cost estimate, please transfer the full amount to the specified bank account. Alternative payment options are credit card or cash payment.
As soon as we have received your payment, you can be admitted on the agreed treatment date.
Optional services are special services that can be selected in addition to the general hospital services.
A cost estimate for inpatient treatment is made up as follows:
Hospital services are billed using the DRG (Diagnosis Related Groups) flat rate and the currently valid nursing care revenue, as well as additional charges and surcharges.
The calculation of the DRG flat rate per case is based on the currently valid state prime rate. The agreed values of the Pettenkofer Klinik apply to the state prime rate and the nursing revenue.
If desired, additional optional services can be used.
Payment of the calculated amount must always be made prior to treatment. The transfer shall be made to the bank account indicated on the cost estimate using the purpose of payment indicated.
All fees incurred upon payment, such as fees from payment by credit card or bank transfer, shall be borne by the patient or payer.
The final invoice will be issued approx. 1-2 weeks after completion of the medical treatment. If the final invoice is higher than the cost estimate, the difference must be paid immediately.
Overpayments will of course be refunded.
The subsequent payment or refund is made in the same way as the advance payment – by bank transfer, credit card or cash.
Insurance companies and embassies as cost bearers
If you are interested in medical treatment that is paid for by an embassy or insurance company, please contact us by telephone or e-mail.
If the assumption of costs covers all services already provided and the planned treatments, the advance payment can be transferred back to you.
Please contact us so that we can instruct the repayment.
Preparations before treatment
If you require confirmation of the planned medical treatment in order to apply for a visa, please contact us.
For planned stays, you are required to organize an interpreter yourself if necessary.
Our multilingual staff will be happy to help in an emergency.
Fees for interpreters and mediators cannot be covered by ISAR Klinikum.
Cooperations
ISAR Klinikum is involved in the associations listed below and thus actively shapes the framework conditions for better cooperation between the various institutions. The aim is to simplify processes for international patients and cooperation. ISAR Klinikum is a member of the following associations, among others:
Direct billing with the health insurance company makes it much easier for our international patients to stay at the ISAR Klinikum. The prerequisite for direct billing is a valid declaration of cost coverage from the insurance company for the hospital stay. We work with the following insurance providers:
- BUPA international health insurance
- Allianz Worldwide Care Health Insurance
- Cigna
The ISAR Klinikum focuses on providing optimal medical care for our patients. That is why we are happy to organize additional services such as airport transfers, errands and interpreting services in cooperation with specialized companies.
You can book all additional services related to your inpatient stay directly through our International Office. Get in touch with us!
Our partner:
Junisa GmbH
RHD-Medical
Contact us
Monday to Friday: 8:00-16:30
and by appointment
Tel: +49 (0) 89 149 903 – 1890
Fax: +49 (0) 89 149 903 – 1899
E-Mail: [email protected]
