Planning, implementing and measuring our quality helps us to avoid mistakes and continuously improve. We document this process.
We regularly publish a detailed and comprehensible quality report as a basis for informed patient decisions. In this way, we create transparency, comparability and provide orientation.

Our quality report offers you the opportunity to convince yourself of our outstanding performance and our exceptional range of services.

Quality report as PDF download

PATIENT SAFETY AND RISK MANAGEMENT

The safety of our patients is our greatest asset. The current recommendations and guidelines on patient safety form the basis of our actions. We pay particular attention to medication safety, emergency management, evidence-based medicine and technical equipment. We promote a constructive and open approach to potential errors and risks in order to learn from mistakes and systematically minimize risks.

PATIENT SATISFACTION
The satisfaction of our patients is a high priority for us and is derived from our work. In order to improve the quality of our services, patient feedback is systematically recorded, analyzed and used to make improvements.

MULTIDISCIPLINARY COOPERATION, COMMUNICATION AND TRANSPARENCY
The ISAR Klinikum is characterized by close cooperation between the specialist departments. We maintain open, transparent and respectful communication with our patients and employees. Cooperation with external partners is cultivated in order to increase the efficiency of the ISAR Klinikum for the benefit of patients. The aim is to be a reliable and long-term business partner for the various interested parties.

QUALITY MANAGEMENT SYSTEM
Our quality management system is seen as a management task and is practiced according to current standards. Ongoing digitalization at ISAR Klinikum contributes to improved networking, optimized processes and paperless documentation. The protection of personal data and a secure IT infrastructure are consistently guaranteed. We strive to continuously improve our processes and services. Through regular internal and external audits, we ensure that our quality management system meets the requirements. We are aware of the requirements and expectations of our interested parties and comply with legal and regulatory requirements.

EMPLOYEE ORIENTATION
The management style at ISAR Klinikum is characterized by close cooperation between managers and employees and mutual respect. We promote the professional qualifications of our employees through regular training and further education opportunities. Employees’ skills and ideas are incorporated into the design of processes. The health of all our colleagues is important to us. We have established a company health management system to support this. We are open to the concerns and needs of the individual with the understanding that the goal is the success of the company.

INFECTION PREVENTION AND HYGIENE
We ensure the minimization of infection risks through strict hygiene management. Our comprehensive MRSA screening prior to treatment and the firmly established antibiotic stewardship at ISAR Klinikum deserve special mention.

PROTECTION CONCEPT AGAINST VIOLENCE
The ISAR Clinic is aware of its duty to protect the patients, accompanying persons, external persons and employees entrusted to its care and offers the best possible protection against all forms of abuse and violence with a protection concept against violence and abuse, divided into prevention, intervention and processing.

SUSTAINABILITY
ISAR Klinikum is committed to sustainable corporate management that combines ecological responsibility, social justice and economic sustainability. We strive to minimize our ecological footprint by continuously optimizing our operational processes, conserving resources and reducing environmental impact. In addition to short-term successes, we also strive for long-term sustainable developments that holistically integrate the needs of our patients, employees and society. Our ecological and social efforts are combined with economic stability to ensure the future viability of our company.

The ISAR Klinikum offers exceptional services. To ensure that you receive the best possible medical care, the processes are regularly checked by external, independent auditors. This ensures that the ISAR Klinikum meets all legal requirements and specifications.

The ISAR Klinikum was certified in accordance with ISO 9001:2015. This international standard focuses on customer orientation, the continuous improvement of corporate structures and processes as well as the identification of risks – in healthcare facilities, especially with regard to patient safety.

Further information can also be found in the ISAR Klinikum quality report or at Certifications.

Medical Device Safety Officer
Ulf Merkel
Head of AEMP & overall responsible for the reprocessing of medical devices

Phone: +49 (0) 89-149903-1141
E-Mail: [email protected]

Quality Medicine Initiative (IQM)
Routine data, transparency, Pree Review – for the best possible medical treatment

ISAR Klinikum is a member of the Initiative for Quality Medicine (IQM).
IQM is a cross-carrier initiative open to all hospitals in Germany and Switzerland. The aim is to improve the quality of medical treatment in hospitals for all patients.

The joint consensus of the members consists of the following three principles:

• Quality measurement with indicators based on routine data.
• Transparency of the results through their publication
• Recognize and implement potential for improvement through peer reviews

In doing so, we voluntarily go far beyond the existing legal requirements for quality assurance and set standards in the interests of the best medicine and the greatest possible patient safety.

Learn more