Praise & Complaint

Dear patients, relatives and visitors,

We attach great importance to your feedback – because it helps us to learn from your experiences and tailor our services even better to the needs of our patients.

Of course, we are particularly pleased if you feel that you are in good hands during your stay at our clinic and if we can pass on praise to our staff.

Your opinion is important to us!

Use our patient terminals
During your inpatient stay, you have the opportunity to give your feedback (praise, criticism, suggestions) directly on your patient terminal.

Send us an e-mail
Would you like to tell us something else about your experience at the ISAR Klinikum? You are welcome to tell us your opinion openly. Send us a message directly online.

Your contact for opinion management

Please tell us about your request. Your message will of course be treated confidentially.

For invoice complaints, please contact: [email protected]

Patients about us

"I would like to emphasize the work and efforts of the nursing staff. The nursing care was exceptionally caring, loving, appreciative, reliable, helpful, professional, considerate and great at communicating with the patient and each other. Their work and also the empathetic work of the ward doctor make this hospital a health center where healing can take place. A health center where healing can begin. Many thanks for this and all the best for the future!

"I will come here any time I need a hospital."

"All the staff are super nice. So are the doctors and nurses. You feel safe and in good hands. It couldn't be better! Thank you for everything!"

"The surgical team was excellent. I've never experienced anything like it, friendly, funny. Also in the recovery room grade 1 with many stars! This is the third time I've been with you. I am always very satisfied and feel very well looked after and cared for. Everyone is very nice and friendly! As I've already mentioned: very high praise for the surgical team and recovery room! My compliments to the kitchen, the food is also great! The nursing staff are super nice and friendly! High praise!"

"The clinic lives up to its slogan and, for me, is the place that provides the conditions to help health come to the surface. This is achieved, among other things, through competence and an overarching team spirit. Be it through the environmental cleaning staff, who know no corners, the prudent helpers from the drinks service, who always ensure there is enough liquid, but also the ladies from the food service, who take their job very seriously and patiently ask you to accept the food on offer. Last but not least, the nursing staff - always empathetically focused on the case. In the event of any lapses in values, they immediately liaise with the doctors and implement the instructions. The psychosocial side of the profession is also used and the patient is listened to. The doctors were my icing on the cake in terms of professionalism and striving for health. For me, the clinic is a health oasis. Thank you very much."

"The whole ward is very friendly and caring. A big respect for all the very nice staff."

You can find more patient reviews here:

Patient advocate

Dr. med. univ. Felix Becker
Specialist in general medicine

You can contact our patient advocate at any time with your concerns. Your concerns will be dealt with Monday to Friday.

Email: [email protected]