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services of the International Office

We are your first port of call for all issues concerning the stay of international patients. From the first phone call to your return to your home country, we provide complete administrative support and work closely with the doctors at the isarklinikum. This includes confidential personal consultations with our doctors, who will explain every step along the way.

Your inquiry will be processed free of charge. Together with the respective department, our experienced team will agree on an appropriate treatment, surgery options, and appointments and will draw up an individual cost estimate for you.

As part of our full inpatient service package, our partners will plan your entire stay. You will be met at the airport and taken to a hotel or apartment that has been organised for you. The full inpatient service also includes a translation of your medical reports into English. If you have not requested an interpreter in advance, the international office team would be happy to arrange this for you.

Specifically, the international office takes care of the following services:
  • Initial consultation and explanation
  • Forwarding of medical reports and X-rays
  • Drawing up of an individual cost estimate in consultation with the doctors concerned
  • Organisation of the letter/visa confirmation for the German embassy
  • Organisation of accommodation for accompanying persons in the clinic
  • Organisation of airport transfers (on request)
  • Mediation of an interpreter (on request)
  • Monitoring of the development of costs
  • Provision of care during your time in hospital
  • Organisation of a visa extension (on request)
  • Creation of the overall accounts for individual subject areas (e.g. anaesthesia, pathology and laboratory)
  • Transmission of medical and surgical reports
  • Rapid repayment of excess prepayments
  • Direct billing with selected foreign insurance companies
  • Consideration of personal, cultural and religious needs