Quality Management

At ISAR Klinikum outstanding medical care is our top priority. It is the benchmark by which we measure our entire establishment. Through comprehensive and consistent quality management, which goes beyond the legal requirements, we ensure sustainable peak performance at all levels.

ISAR Klinikum aims to continually increase the level of quality and performance throughout all areas. In addition to high-quality medical care, patient safety is of the utmost importance.

Quality report

The planning, implementation and measuring of our quality helps us to prevent mistakes and strive for continual development. We document this process.

We regularly publish a detailed and understandable quality report for responsible patients, thus creating transparency and comparability and providing guidance.

Our quality report allows us to demonstrate our outstanding performance and exceptional services.

Download our quality report:

Quality_Report_ISAR_Klinikum (PDF, german)

Certifications

ISAR Klinikum provides exceptional service. We have been certified by independent external auditors. You can thus rest assured that you are receiving the best possible medical care.

We are currently being certified in accordance with DIN EN 15224, the new specification of DIN EN ISO 9001:2015 for healthcare services. This standard focuses on clinical processes, patient safety and risk management.

In the multi-annual certification cycle, we define responsibilities, implement quality management requirements and create transparent processes. This ensures that ISAR Klinikum meets all legal requirements.

Patient feedback form/Contact us

As a patient, how do you rate our services? What did you particularly like when you were treated at ISAR Klinikum? What didn’t you like? Any suggestions?

We appreciate your feedback – it helps us to match our services to the needs of our patients.

Please take a few moments to share your thoughts. You can submit your feedback by completing this Web form or by sending an email to . You can also fill out a hard copy of this form at the clinic and drop it into the suggestion box.

Thank you for your help!